AI Suite

AI that's built into every step of the feedback cycle

Five ways AI removes

the grunt work from CX

CX teams lose hours on setup, analysis, and follow-up. Our AI suite now handles all that so you can focus on what actually matters.

Wing AI

Build faster

Wing AI acts as your assistant across the CX setup. Describe what you want: it helps create surveys, refine questions, and prepare workflows instantly.

Echo

Listen deeper

Launch conversational AI agents that ask the right followups and uncover the real customer pain behind every feedback.

SmartReach AI

Reach smarter

Stop guessing when to send. SmartReach AI analyzes patterns and sends at the right time and channel to get you the best response rates.

CogniVue

Understand instantly

Turn large volumes of text feedback into structured insights the moment they arrive. Identify customer sentiment, themes, and key drivers with ease.

Co-Pilot

Explain clearly

Data becomes plain-language insights you can actually share. Just ask: visualizations, summaries, and answers are generated automatically.

Outcomes

Deploy feedback programs in
minutes, not days

Improve customer response rates
without increasing survey volume

Spot patterns and sentiment as
feedback arrive

Skip the data cleaning and manual
tagging entirely

Close the loop with customers while
feedback is still fresh

Every AI capability for driving your feedback programs

AI Survey Generation

Build complete surveys from a single prompt: questions and structure included.

AI Question Tuning

Refine any question for clarity, tone, or professionalism with one click.

AI Answer Option Generation

Generate contextually relevant response choices tailored to each question instantly.

Adaptive Follow-Ups

Get detailed insights at the first try. Our AI probes deeper with contextual follow-ups as they answer, so you get the real story without needing followups.

Review Replies

Generate brand-aligned, thoughtful replies to customer reviews with one click.

Smart Data Structuring

Combine, compare, and restructure multiple response fields into new structured insights.

Smart Filter Creation

Describe the audience segment you want, and AI generates the exact filter automatically.

Instant Feedback Summaries

Get instant summaries of trends, sentiment, key concerns, and what requires immediate action.

Emerging Theme Detection

Automatically surface new topics and patterns gaining traction in your feedback.

Key Driver Analysis

Identify which specific topics and themes are impacting your NPS, CSAT, CES, or ratings.

Performance Comparison

Compare feedback across date ranges with AI highlighting what improved and what declined.

AI Recommendations

Receive data-backed suggestions on improving your experience metrics like NPS with projected impact on your metrics.

Widget Generation

Describe the visualization you need, and AI generates the dashboard widget instantly.

Ticket Responses

Draft quick, accurate responses to customer support queries using AI.

Action Plans

Turn insights into trackable initiatives with owners, deadlines, and measured impact on CX metrics.

Built for the teams doing the heavy lifting

CX Leaders

Track satisfaction in real time. Spot gaps before they become problems. Close the loop with customers automatically. Prove ROI without building reports manually.

Researchers

Launch studies faster. Analyze qualitative data at scale. Export insights that are actually ready to present. Spend your time interpreting, not organizing.

Marketers

Capture preferences effortlessly. Send campaigns when customers actually pay attention. Measure brand health continuously. Act on feedback before the moment passes.

Frontline Teams

Automate collection. Integrate with your existing stack. Cut manual handling. Scale programs without scaling headcount.

Frequently Asked Questions

Most survey platforms stop at data collection. We handle the entire cycle. AI builds your surveys, optimizes delivery, analyzes responses, generates insights, and even closes the feedback loop with customers through conversational agents, an in-built tickets module, and a mobile app for your frontline staff. You're not just collecting feedback: you're acting on it immediately.

Nope. Wing AI writes surveys from a simple description. SmartReach is a visual builder. CogniVue analyzes without a complicated technical setup. Echo's conversational agents are built through simple, natural language prompts and guidelines. If you can describe what you want, our AI figures out the rest.

Wing creates surveys in seconds. SmartReach optimizes from send one. Analysis happens as responses come in. Co-Pilot answers questions in plain English.

Everything runs on SOC 2-certified, GDPR-compliant infrastructure. We have dedicated data centers in major hubs. Your feedback stays private and under your control.

Yes. Connect with Slack, Salesforce, HubSpot, Microsoft Teams, and 2000+ other platforms. Insights flow automatically to your dashboards, CRMs, and spreadsheets.