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Speakers
Praveen Sridhar
VP - Growth and Special Projects
Netcore Cloud
Key Takeaways
- Introduction to CX initiatives and why they’re necessary
- Recent trends and challenges in the SaaS industry
- Importance of measuring ROI of CX initiatives
- Identifying customer touchpoints to seek feedback
- Is there a correlation between revenue metrics and CX metrics?
- Need for making decisions based on customer feedback
- The future of SaaS customer experience
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