Sharpen your CX strategy
with our expert sessions

In one focused session, you will see a step-by-step method that cuts through the noise, ranks issues by business impact, and routes clear actions to the people who can solve them, before loyalty slips.

Explore methods to gather and analyze customer intelligence in SaaS/IT, reduce churn with targeted tactics, and align insights with your roadmap for sustainable subscription growth.

See how AppNest’s drag-and-drop low-code interface lets you build and deploy custom apps, automate complex workflows without code, and accelerate digital transformation.

Learn to harness AI for predictive analytics, dynamic segmentation, and real-time feedback loops, so you can deliver hyper-personalized customer journeys, anticipate needs, and continuously refine messaging to boost engagement and loyalty.

Discover how to design loyalty programs that encourage repeat stays, increase guest lifetime value, and foster lasting emotional connections in the hospitality sector.

Explore AI-powered systems that monitor sentiment and inform product decisions in real time to reduce friction and enhance satisfaction.

Learn to centralize reviews, apply sentiment analysis for hidden insights, and use AI-powered response suggestions to craft timely, personalized messages — protecting brand reputation and deepening customer trust.

See how AI Wings enhances survey creation with automated image recognition, sentiment extraction, and streamlined workflows. Surface visual feedback trends, gain deeper insights, and iterate faster for a more customer-centric experience.

Uncover groundbreaking CX strategies reshaping healthcare, elevating patient experiences to new heights. Explore strategies that elevate care, improve outcomes, and foster loyalty in healthcare.

Dive into retail journey mapping: identify critical touchpoints that drive decisions, craft emotionally resonant step-by-step maps, iteratively refine them, and align omnichannel strategies for seamless in-store and online experiences.

Discover key SaaS CX benchmarks, learn frameworks for quantifying ROI on experience initiatives, and correlate qualitative feedback with revenue analytics to build a metrics strategy that justifies investment and fuels subscription growth.

Get the product updates of August 2023: from Mobile SDK to Reputation Management and Executive Dashboard, learn what's new at SurveySparrow.

Get the product updates of July 2023: from AI-powered survey creation, WhatsApp share to Ticket Management, learn what's new at SurveySparrow.

Learn to sync SurveySparrow with Salesforce: automate survey triggers from CRM events, generate real-time insight dashboards, and close the feedback loop—empowering teams with unified data for faster, more personalized customer engagements.

See how to set up automated workflows that speed resolution time, maintain service consistency, and boost customer satisfaction, all without added manual work.

Follow a five-step CX framework: initial engagement, expectation setting, personalized interactions, feedback loops, and continuous improvement that help you deliver memorable experiences.

Discover how to launch a 360° feedback program, gather balanced input from peers, managers, and reports, and translate insights into targeted development plans—boosting engagement, closing performance gaps, and nurturing a culture of growth.

Master building executive dashboards that display real-time survey KPIs, customizable metrics, trend trackers, and automated reports so leaders can spot issues, track progress, and make informed strategic decisions.

See how integrating case management with your survey platform auto-generates support tickets, tracks resolutions, facilitates collaboration, and ensures every concern is addressed for a fully closed-loop customer experience.

Learn to embed 'small WOW' moments—surprise messages, micro-gifts, and timely acknowledgments—into your CX strategy to evoke positive emotions, strengthen bonds, and turn interactions into memorable experiences.

Uncover proactive service tactics—predictive analytics to anticipate issues, automated outreach templates for check-ins, and enhanced self-service options—to resolve concerns before they escalate and improve satisfaction.

Discover how to leverage CX as a marketing channel with feedback - driven storytelling, user- generated content, social proof widgets, and referral incentives—fueling word - of - mouth, boosting acquisition, and turning customers into advocates.

See how stagecraft tactics—showmanship, audience rituals, surprise activations, and storytelling—can be applied to CX design to create captivating, stage- worthy experiences that leave lasting impressions.

Dive into acquisition and retention gaps, learn to diagnose experience leaks with analytics and voice-of-customer data, and apply targeted strategies to optimize touchpoints and convert prospects into loyal customers.