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How to measure Customer Success Performance Index™

Genre Customer Experience
Duration8 mins
FeaturingAndreas Knoefel

Takeaways

The Customer Success Performance Index™ lets you measure your company’s performance across eight dimensions of customer success. This helps you acquire a 360° view of your teams, strategies, approaches, tools, & relationships that the industry-leading organizations have in place.

It compared companies by industry, size, age, and performance. The benchmark report provides a snapshot of all possible trends across the field. The survey conducted has marked the participation of 100 companies & the benchmarks report sent to the participants will detail how their company has stacked up & also uncover many insights to help them make informed decisions for the coming year.

Recognize What Worked Best

The customer success performance index has a significant correlation with the preservation and expansion of the recurring revenue stream. The benchmark report makes it easy for the companies to uncover what worked & what didn’t in a glimpse. It would tell you whether the new approach in customer success worked or how well the customer loyalty program is doing.

Know What your Competitors Do Differently

It’s inevitable to understand who your competitors are. It’s even more crucial to learn what they’re doing differently than you. The benchmark report answers your question, ‘What makes someone choose your competitor over you?’ in a measurable way. No more guesses & hunches.

Avoid Negative Practices

The customer success performance index lets you identify & pull out the corrupt practices in your business. Even a well-thought-out strategy can backfire & it’s quintessential to ensure twice. The benchmark report points out the methods that can harm your business in the long run & lets you exhibit positive productivity throughout.

 

 

Andreas Knoefel

Andreas Knoefel

Management Consultant & Inventor of the Customer Success Performance Index™

Backed by strong leadership, communication, and analytical skills, Andreas Knoefel has many labels attached to his name. A builder of best-of-class Customer Success and ProServ organizations, he has boosted subscription renewals, customer loyalty, and profitability in competitive markets by over 30%. He has successfully transformed services practices in response to changing strategic objectives and markets.

Andreas Knoefel is a thought-leader and the inventor of a framework that leads to exceptional Net Revenue Renewal rates. He works towards delivering business value, building and optimizing CS organizations, rescuing clients in distress, and fostering executive relationships with lighthouse accounts.